Shipping Policy


  • Order processing time: 1 business day (excluding weekends and U.S. federal holidays)

  • Shipping to: Continental U.S., Alaska, Hawaii, U.S. Territories; APO/FPO/DPO via USPS

  • Free shipping: on orders over $75 within the contiguous U.S.

  • Methods: Economy / Standard / Expedited / Express / Local Delivery / In-Store Pickup

  • Tracking: sent by email/SMS once the order is shipped

1) Order Processing Time

  • Orders placed before 2:00 PM ET are typically processed the same day. Later orders are processed the next business day.

  • Orders placed on Saturdays, Sundays, and U.S. federal holidays are processed on the next business day.

  • For pre-order or backorder items, shipping times begin once products arrive at our warehouse. Estimated dates are shown on the product page.

Note: Total delivery time = processing time + carrier transit time.

2) Shipping Methods & Rates (USA)

Method Carrier Transit Time* Price Notes
Economy USPS Ground Advantage / UPS SurePost 3–8 business days $6.95 Best for lightweight/low-value orders
Standard UPS Ground / FedEx Ground / USPS Priority Mail 2–5 business days $9.95 Tracking included
Expedited (2-Day) UPS 2nd Day Air / FedEx 2Day 2 business days $19.95 Excludes processing time & holidays
Express (Next-Day) UPS Next Day Air / FedEx Standard Overnight 1 business day $34.95 Requires stock confirmation
Local Delivery In-house courier Same-day / +1 day $9.95 or Free over $150 Within 20 miles of ZIP 10001
In-Store Pickup From warehouse/store When ready Free Address: 123 Main Street, New York, NY 10001 (Mon–Fri, 10am–6pm)

* Transit times are provided by carriers and do not include processing.

Free Shipping Threshold

  • Free shipping on orders over $75 (after discounts, before tax), contiguous U.S. only. Excludes oversized/heavy/hazardous items.

Specific Regions

  • Alaska & Hawaii: surcharge $19.95; transit 3–10 business days.

  • U.S. Territories (PR, GU, VI, AS, MP): USPS only; transit 3–12 business days.

  • PO Boxes: USPS only; express carriers do not deliver to PO Boxes.

  • APO/FPO/DPO: USPS only; transit 2–6 weeks; subject to USPS/DoD restrictions.

Oversized/Heavy Items

  • Items over 70 lb or classified as oversized may require LTL freight or special shipping fees. We will contact you to confirm costs and delivery arrangements.

3) Shipping Cost Calculation

We use a flat-rate model:

  • Economy: $6.95

  • Standard: $9.95

  • Expedited: $19.95

  • Express: $34.95

  • Local Delivery: $9.95 (free over $150 within 20 miles of ZIP 10001)

Shipping taxes apply in states where required by law.

4) Tracking & Notifications

  • Once shipped, you’ll receive an email/SMS with your tracking number and carrier link.

  • Status updates are visible via your account/order page.

  • For in-store pickup, you will be notified when your order is ready.

5) Signature on Delivery

  • For orders over $250 and/or high-value items, a signature is required. If unavailable, the carrier will attempt redelivery or hold the package at a pickup point.

6) Address Changes & Redirection

  • Please double-check your address before placing an order. After shipment, address changes or rerouting may incur a $15 fee and delay delivery.

  • We do not ship to freight forwarders or third-party fulfillment centers without prior written approval.

7) Lost, Delayed, or Missing Shipments

If tracking shows "Delivered" but the package is missing:

  1. Check your address, mailbox, neighbors, or building reception.

  2. Wait 24–48 hours as carriers sometimes scan early.

  3. Contact us within 7 days of the delivery status to open a carrier investigation.

Damaged/short shipments:

  • Report within 48 hours with photos of packaging, box, and product. Keep all materials until the claim is resolved.

Carriers are responsible for delays caused by weather, emergencies, or force majeure, but we’ll assist with claims.

8) Partial Shipments, Pre-Orders & Backorders

  • To speed up delivery, we may split orders into multiple shipments at no extra cost (except oversized/LTL items).

  • Pre-orders ship once items arrive, or partially if selected at checkout.

9) International Shipping

  • We currently ship only within the U.S. International shipping is not available at this time.

10) Holiday Periods

  • During peak holiday seasons, transit times may increase. We recommend choosing expedited shipping to guarantee delivery by specific dates.

  • Orders placed on U.S. federal holidays are processed on the next business day.

11) Eco-Friendly Packaging

  • We use recyclable and sustainable materials whenever possible. You may request receipt-free packaging or a gift message at checkout.

12) FAQs

When will my order ship? — Usually within 1 business day.

How do I calculate delivery time? — Add processing time + carrier transit time (e.g., 1 day processing + 2 days transit = ~3 business days).

Can I upgrade shipping after placing an order? — Yes, if it hasn’t shipped yet. Contact us and we’ll update the method and cost.

Do you ship to PO Boxes/APO/FPO? — Yes, via USPS.

What if my item arrives damaged? — Contact us within 48 hours with photos for a replacement or refund.

How many delivery attempts are made? — Typically 1–3, after which packages are held at a pickup location.